NIKI
The digital employee of nexoria21
Take over workflows and complete them
- Chat
- Voice
- SMS
- EnquiryA customer asks a question.
- System eventA system responds.
- DeadlineA deadline is reached.
We digitalise your business processes from start to finish
nexoria21 brings together two equally important solution areas. NIKI, nexoria21’s digital employee, completes workflows, whether a customer asks a question, a system reacts or a deadline arrives.
Digital Infopoints ensure that the right information appears at the right time.
Intelligent automation powers both worlds behind the scenes.
Two solutions. One goal
Behind the scenes
Intelligent automation
Connect systems.Let data flow.Complete processes.
Digital Infopoints
The right information at the right time
nexoria21
Right information.Right time.
- Current content
- Digital communication
- Better orientation
- Right information
- Right time
- Right place
NIKI
NIKI takes over and completes workflows
Interaction & automation
NIKI responds when a customer or an employee needs support, but also when something happens behind the scenes: a status changes, a deadline arrives or a process has been waiting too long. NIKI handles communication through chat, voice, email and SMS, completing workflows across your systems.
People · Systems · Time
Discover NIKIDigital Infopoints
Digital Infopoints inform, visibly & automatically
Visibility & information
Digital Infopoints show information at the right time and in the right place, whether on a totem, wall-mounted screen, display or LED wall, indoors or outdoors. Centrally managed through one software platform, always up to date, without manual effort: all your displays at a glance.
More time for what matters
Automation frees your team from daily routine tasks. Screens strengthen your presence and brand impact. Together, they deliver real efficiency gains.
Practical · Secure · Personal
We work in full compliance with the GDPR and provide personal support instead of an anonymous hotline.
NIKI: EU hosting
The chat and voicebot runs on EU hosting.
Other automation services: “Austrian Hosting” on request
All other automation services run on EU cloud hosting or on a server in Austria/Vienna (“Austrian Hosting”), depending on your requirements.
Personal support
Real people who understand your business.
Let’s rethink your processes
Ready for the next step in digitalisation? Book a no-obligation introductory consultation.
Book a consultationWe will get back to you within 24 hours
Frequently asked questions about nexoria21
View all questions
What is nexoria21?
nexoria21 is an Austrian company specialising in end-to-end process automation and digital communication. Its two main solution areas are NIKI, the digital employee, and Digital Infopoints for visual information management on site.
What is the difference between NIKI and Digital Infopoints?
NIKI handles active communication and process automation through chat, voice, email and SMS. Digital Infopoints present information on displays and screens at a location. The two solutions can be used independently or together.
Is nexoria21 only a chat and voicebot provider?
No. nexoria21 focuses on end-to-end process automation. NIKI completes workflows across multiple channels, systems and time periods instead of handling only an individual request.
Where is nexoria21 based?
nexoria21 is an Austrian company.