An overloaded reception
Phone, counter and email at the same time, especially at peak times
Overview
Hospitality & gastronomy
Relieve your front desk with NIKI & Infopoints
Pain point
Overloaded reception teams, no 24/7 availability, outdated notices.
What takes time in everyday work
Many small tasks that add up every day.
No round-the-clock availability
Evening and weekend enquiries go unanswered. The first to reply gets the booking
Duplicate data entry
Enquiries from email, phone and portals are entered into the PMS manually
Paperwork in daily operations
Printing, correcting and filing registration forms, arrival lists and housekeeping lists
The same questions, again and again
Wi-Fi, breakfast times, parking and check-out. Answered personally every time
Outdated notices
Printed information is no longer correct. Every change requires reprinting in every language
Let NIKI handle the routine
NIKI & Infopoints
Relief for your front desk
NIKI
- Duplicate checks
- Automatic processing of booking enquiries by phone, chat and email, with a direct PMS connection on request
- FAQ responses by phone, chat and email
- Automatic responses to reviews and emails in the hotel’s own tone of voice
Infopoints
- Self check-in kiosk
- Hotel TV
- Digital menu and offer boards with scheduled content
- Hotel information on digital displays
- Wayfinding
- Meeting room displays
- Digital whiteboards
These are examples from practice
We would be happy to discuss which tasks NIKI can take over and which Infopoints suit your property in an initial consultation.
Live example · Hospitality
NIKI books a room from start to finish
Request a hospitality & gastronomy solution
Request a hospitality & gastronomy solutionWe look forward to speaking with you!