Answers to frequently asked questions

nexoria21 is an Austrian company specialising in end-to-end process automation and digital communication. Its two main solution areas are NIKI, the digital employee, and Digital Infopoints for visual information management on site.

NIKI handles active communication and process automation through chat, voice, email and SMS. Digital Infopoints present information on displays and screens at a location. The two solutions can be used independently or together.

No. nexoria21 focuses on end-to-end process automation. NIKI completes workflows across multiple channels, systems and time periods instead of handling only an individual request.

The solutions are suitable for hospitality, gastronomy, retail, service providers and offices. Combinable microservices also allow them to be adapted to other industries and business models.

nexoria21 is an Austrian company.

NIKI is the digital employee from nexoria21. She handles customer requests independently through chat, voice, email, WhatsApp and SMS. Customer contact, system events or schedules can trigger her work, after which she completes the relevant process.

NIKI responds not only to customer requests but also to system events and schedules. She completes processes independently, even when several systems must work together in the background.

NIKI communicates through voice, chat, email, WhatsApp and SMS. Every channel is connected in one system so that no request is lost.

Yes. NIKI connects through an API, so the existing IT infrastructure does not need to be replaced.

Yes. NIKI operates in full compliance with the GDPR.

NIKI can generally understand and respond in any language. In practice, most customers use German and English, which cover the majority of requests.

Yes. NIKI recognises the request and tone, sorts incoming emails and forwards them to the right person or department. She can write a response directly or prepare a draft for approval.

Depending on the scope of the system integration, setup usually takes a few days to a few weeks.

Digital Infopoints are cloud-managed displays, totems and screens that present real-time information directly at a location.

The range includes digital totems for indoor and outdoor use, slim wall-mounted screens and LED walls for both indoor and outdoor applications.

Content is managed centrally through the nexoria21 cloud CMS and becomes visible within seconds. nexoria21 can also provide ongoing content management if required.

Yes. Multiple locations can be managed centrally and conveniently through a browser.

Yes. nexoria21 works with advertising agencies and can integrate the screens into an advertising concept, creating an additional source of revenue for site operators.

Yes. nexoria21 provides a full service that includes installation, remote maintenance and on-site support.

Individual automations start at a one-time price of 1,500 euros plus 50 euros per month. A complete chat or voicebot starts at a one-time price of 3,000 euros plus 249 euros per month.

There are no rigid packages. Services are assembled individually from combinable microservices and reflect the actual requirements.

Yes. nexoria21 solutions operate in full compliance with the GDPR.

The NIKI bot uses EU hosting with its server located in Germany. Other automation services run on EU cloud hosting or on a server in Austria or Vienna, depending on the customer's preference.

Yes. Alongside consulting and technical implementation, nexoria21 offers practical AI training and workshops for employees.

Yes. nexoria21 provides ongoing AI support and personal assistance beyond the initial project implementation.