NIKI connects communication, systems and automation and handles requests from start to finish.
AI is used where it makes sense. Many workflows primarily need a good understanding of processes.
The problem
Recurring enquiries, separate systems and manual workflows cost valuable time every day. What seems like little individually quickly adds up to unnecessary effort.
The solution
NIKI takes over workflows, connects systems and completes tasks independently.
Voice, chat, email, SMS & WhatsApp
With your existing systems
Multilingual, including dialects
EU hosting and Austrian hosting on request.
Hello! How can I help you?
As versatile as your business: NIKI responds to different triggers.
Voice, chat, email, SMS or WhatsApp. NIKI communicates directly with customers and employees and handles their requests.
Example: A customer's request for an invoice copy is handled automatically. NIKI validates the details, finds the invoice and sends the copy.
CRM status changes, new bookings or error messages immediately trigger further actions.
Example: A newly entered lead is processed automatically. The offer is prepared and sent.
Scheduled tasks, deadlines and recurring reports are completed on time.
Example: Monthly reporting and controlling are prepared automatically on the first day of the following month.
NIKI reads incoming emails sent to shared addresses such as office@ or info@, understands the request and forwards it to the right department or person, including automatic filing in your document management system. NIKI answers enquiries directly or prepares replies for approval. No manual sorting, no lost enquiries.
Emails to e.g. office@ or info@
Request and context
Data protection from the start
Bot hosting in Germany
In Austria on request
From real people
This is not an off-the-shelf package. We combine the microservices your company actually needs.
One clearly defined, fully automated process. Ideal for getting started.
Conversational NIKI across all channels. It understands, answers and acts independently.
Here are some typical tasks we can automate for you with NIKI. The examples show how simple and natural the interaction can be.
As a rule: if a task repeats in the same way, we can automate it.
Individual solution
For multiple processes, existing systems or specific requirements, we define the right solution together.
Individual offer after the process review.
Request an individual offerLet us explore how NIKI can support your team. In a 30-minute live session, we will show you real use cases.
Book your demo nowNIKI is the digital employee from nexoria21. She handles customer requests independently through chat, voice, email, WhatsApp and SMS. Customer contact, system events or schedules can trigger her work, after which she completes the relevant process.
NIKI responds not only to customer requests but also to system events and schedules. She completes processes independently, even when several systems must work together in the background.
Yes. NIKI connects through an API, so the existing IT infrastructure does not need to be replaced.
Yes. nexoria21 solutions operate in full compliance with the GDPR.
